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Complaints

We seek to offer you a great experience when using our services. However, we recognise there are occasions when we may not meet your expectations, and in doing so, we want to hear from you as soon as possible so we may resolve your concern quickly and fairly. It is important that you provide us with as much information as you can, including your name, your username and full details of your complaint.

Should you wish to raise a complaint or let us know how we can improve our service, you can contact us directly either by email or Live Chat.

We aim to respond to your complaint within 48 hours.

If you are unhappy with the resolution, you can choose to escalate your complaint to a director of Ofertas365 (Curaçao) N.V. and if you are still not satisfied you can escalate it further with the Curaçao Internet Gaming Association and/or the Department of Legal and Judicial Affairs of Curaçao.