My Account

  • I entered a draw and my connection was lost.

    If you lose your Internet connection while purchasing a ticket, it may not be successfully entered to a draw. On-screen confirmation will appear when a ticket has been successfully entered into a draw and all tickets can be viewed under 'Tickets' in 'My Account' once you're logged in.

  • How do I change my personal details?

    Go to 'My Account' once you're logged in and click 'My Profile'. You can edit your personal information here.

  • What is Error 1015, and why I am not able to login?

    For security reasons, if you attempt to login more than 5 times in 10 minutes your IP address will be blocked for 10 minutes. Once the 10 minutes is over, you will be able access the Crypto Millions Lotto website and to login in to your account once again.

  • I've forgotten my password.

    If you have forgotten your password, click on 'Forgotten Password' on the Log In page. You will then receive an email with a new password, which you can use the next time to log in.


    Please contact us if you have any difficulties and our Customer Support team will be happy to assist. 

  • I've forgotten my username.

    Your username is the email address you used in order to create your Crypto Millions Lotto account. If you have forgotten your email, please contact us if you have any difficulties and our Customer Support team will be happy to assist. 

  • How do I close my account?

    If you wish to close your account, simply contact us. Please note that when you have closed your account you no longer have access to enter any games on this website.

  • How do I make a complaint?

    We do our best to provide you with the best games experience possible. If you feel that we can do something better or if you are not happy with how something is done, please contact us. We aim to respond to emails within 48 hours.

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